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Retreat Terms and Conditions

1. CONTRACT

This contract is subject to all conditions set forth herein; and together with the Confirmation Letter represents the entire agreement of the parties.  No firm booking/contract will have been made until payment is received and processed.

 

2.  WEBSITE INFORMATION

We have taken care to ensure the accuracy of all information contained in our web-site, but nothing on the web-site shall be treated as a term or condition of this Contract.  The client should determine his/her own needs, requirements and expectations when selecting this property.  We shall not be liable with regard to any difference of opinion as to the condition or quality of the properties advertised.

 

3.  PAYMENT

We require a 50% non-refundable deposit per person

There is a 7 day cooling off period after making the deposit during which time the 50% deposit is refundable should you change your mind for any reason and cancel your booking in writing (by email).

Full payment is required eight weeks before departure. Provided there is space, bookings can be accepted until the date of departure, but for bookings within eight weeks of departure, immediate payment in full is required. Payment must be made by credit card, Paypal or by bank transfer (and not by personal cheques).

 

If a deposit, the full contract price, or any proration thereof is not paid within the above times, we shall treat the contract as terminated and as a cancellation charge retain all deposits paid by the client and/or be entitled to additional cancellation charges as in paragraph 7.  If payment is by credit card only the Client’s credit card can be used for all payments.  Final payments are confirmed by the Client’s own bank or credit card statement.

 

4.  TRAVEL INSURANCE

Clients are strongly advised to protect their investment by purchasing Travel/Full Medical Insurance.  Available separately from an insurance carrier, Travel Insurance protects Clients from financial loss before and during a trip for cancellations that occur for a covered reason.  All participants must provide us with the name of their insurance company and policy number together with the 24-hour emergency contact number.

 

5.  TRANSFERABILITY

The Client may irrevocably transfer this booking to another person.  The request must be made to us in writing and is subject to an administrative charge of £65 along with any other relevant charges.  The transferee will be deemed to have assumed all terms and conditions of this Contract.

 

6.  CLIENT CANCELLATION CHARGES

If you cancel: (a) More than eight weeks before departure, the deposit is forfeited. (b) Less than eight weeks before departure, the following percentage of the total fee is retained or payable, even if the balance remains outstanding: 4 - 8 weeks: 40%; 2 - 4 weeks: 60%; 1 - 2 weeks: 75%; less than one week: 100% of holiday and transfer fee retained or payable. In many cases, cancellation fees are covered by insurance.

Notification of the cancellation of the holiday must be given in writing to us and to the flight company immediately - failure to do so may prejudice your entitlement to claim a refund. No refunds can be made once participants are in their place of destination.

If you wish to switch holidays within the current season (subject to availability), an admin fee of £20 will be charged and the cancellation policies for the first holiday will still apply to the new holiday.

  

7.  MODIFICATION OR CANCELLATION BY THE PROPERTY OWNER

Contract may be modified or cancelled at any time in any case where it is necessary to do so as a result of force majeure or any other occurrence outside of the control of the property owner.  We will assist the Client in making a new booking.  In the event a new booking is not possible we will provide a full refund of monies paid for the cancelled contract.

 

8.  ANIMALS

We regret that it is not permitted to bring animals into the property.

 

9.  PARTY SIZE

Including the Client, the number of guests lodging at any one time cannot exceed the total party size specified in the Confirmation Letter.  Failure to comply may result in additional guests being turned away and/or the entire party may be subject to eviction at their own expense. 

 

10.  BEHAVIOUR    

Guests are required to act responsibly and with respect towards other guests, the Keyholders and their staff at all times.  We reserve the discretionary right, acting in good faith, to require any individual to vacate the premises for disruptive behaviour without any refund.

 

11.  SWIMMING POOL

The Scandinavian Plunge pool is open from June to mid-end September (weather dependent) unless otherwise stated.  Clients and all guests avail themselves of the pool and the pool area at their own risk.  Parents are responsible for the safety and behaviour of their children.  Lifeguards and pool towels are not provided.

 

12.  NOT INCLUDED IN THE CONTRACT PRICE

Travel arrangements, flights, insurance and transportation are not included in the contract price, except for transfers to/from Pescara on the day of arrival/departure. Alcoholic drinks are not included.  Meals, drinks and snacks taken at restaurants/pizzerias etc away from Villa Collecimino are also not included. Additional excursions are also not included.

 

13.  INCLUDED IN THE CONTRACT PRICE

7 breakfasts, 5 lunches, 5 dinners, 2 excursions, normal use of water, cooking gas, electricity and two sets of linens per bed and two sets of towels per person, per week, are provided

 

14.  PAYABLE LOCALLY AT EXTRA COST.

Unless otherwise specified, telephone usage, cleaning services, heating (fuel surcharge based on units of gas used) firewood, extra linens are payable locally in Euro.

 

15.  DAMAGE

The Client is responsible for ensuring that the property is left upon departure in the same condition. Any damages to the property, its fixtures or fittings are the responsibility of the Client who will pay for such damage before leaving the property.

 

16.  COMPLAINTS

Although every effort is made to maintain rental properties in good order, wear and tear is unavoidable.  Thus damaged furnishings, appliances or fixtures may be replaced.  Electrical, heating and plumbing installations may occasionally need repair.  Upon arrival, the Client must inspect the rental property.  Should a problem relating to the property not be quickly remedied, the Client agrees to immediately notify the Keyholder and to remain at the property while allowing the Keyholder sufficient time to resolve the situation.  In the unlikely event that we can neither rectify the problem the Client shall accept a refund not in excess of the unused portion of the rental.  Vacating a property without authorisation from us and/or failure to accept the good faith remedies offered by us during the rental period will void any claim thereafter.  Disturbances or noise caused by third parties outside of the rental property are beyond the control and liability of the Keyholder/Owner.  Complaints raised after the rental period will not be considered.

 

17.  LIABILITY

We shall not be liable for any accident which may occur relating to this Contract and/or the rental property which is the subject of this Contract; or for any injury, damage or loss whatsoever or however caused, except insofar as the injury, damage or loss is caused by the direct negligence of the Owner.

 

18.  DISPUTE RESOLUTION

The Owner and the Client expressly agree that all disputes arising out of this Contract and not administratively resolved by us shall be resolved applying English law to the exclusion of all other courts and jurisdictions.  We must receive notice of any dispute in writing.

 

19.  ACCEPTANCE

The Client making the booking and all members of the travelling party agree to accept and abide by the terms and conditions of this contract.

20. DISCLAIMER

We believe all the information in our brochure is correct when we go to press. However, due to staff cancellations, weather conditions, low bookings, maintenance work, mechanical faults, civil unrest or other situations outside our control, some amenities or courses described may become temporarily or permanently unavailable. We reserve the right to make changes to our programme, courses or facilitators. We are not travel agents or flight carriers and therefore do not take responsibility for flight arrangements, delays or cancellations.

We do not accept liability for any costs incurred as a result of any of the following: Cancellations, delays or changes caused by war, threat of war, closure of airports, civil strife, industrial action, natural disaster, technical problems with transport, or other events beyond our control including those mentioned in the preceding paragraph; participants' medical or psychiatric conditions which may develop during or subsequent to the holiday; loss of, or damage to, personal property of participants.

Be self responsible for any food allergies and in case of any unknown foods and liquids are on the premises.

We are not responsible for any private walks or excursions you may book.

Please Note: The holiday does not provide individual therapy, and is not suitable for people who cannot take responsibility for themselves.

 

21.  FLIGHTS

We do not sell flights. We merely advise customers to book through ATOL bonded companies. We do not, therefore, accept responsibility for costs incurred due to delay or cancellation of these flights, or loss of/damage to baggage, and we cannot refund fees.